Cancellation & Refund Policy

At Skypal, we strive to provide the best possible experience for our customers. This Cancellation and Refund Policy explains the conditions under which cancellations and refunds are processed.

1. Cancellation Policy

1.1 Order Cancellation

• Customers may request cancellation of their order within 24 hours of placing it.
• To request a cancellation, please contact our customer support team using the contact details available on our website.

1.2 Late Cancellation

• Cancellation requests received after the initial 24-hour period may be subject to a cancellation fee.
• The refundable amount will be determined at the sole discretion of Skypal.

1.3 Cancellation by Skypal

• Skypal reserves the right to cancel an order if a product or service becomes unavailable.
• Orders may also be cancelled due to pricing errors, technical issues, or incorrect product information.
• In such cases, customers will be notified promptly, and a full refund will be processed.

2. Refund Policy

2.1 Refund Processing

• Approved refunds will be processed within 7–10 business days from the date of cancellation approval.

2.2 Full Refund

• If the cancellation request is made within the eligible cancellation period, the full amount will be refunded to the original payment method.

2.3 Cancellation Fee

• For cancellation requests submitted after the eligible period, Skypal may deduct a reasonable cancellation fee before issuing the refund.

2.4 Digital Products & Services

• Refunds are not available for digital products or online services that have already been accessed, activated, downloaded, or used.
• An exception may be made if there is a verified technical issue or defect that prevents proper use of the product or service.

2.5 Physical Products

• Returned products must be unused and in their original packaging.
• Customers are responsible for return shipping charges unless the return is due to a defective or incorrectly shipped product.

3. Special Cases

We understand that exceptional situations may arise. If you believe your case requires special consideration, please contact our customer support team. Each request will be reviewed individually, and appropriate assistance will be provided where applicable.

4. Contact Information

5. Changes to This Policy

Skypal reserves the right to modify, update, or revise this Cancellation and Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed of any changes.

By using the Skypal website and services, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation and Refund Policy.